Reference

KERJITU Terms & Conditions for Your Account

Our Terms & Conditions set the rules for opening an account, using the lobby and requesting wallet transactions through DANA, OVO, GoPay or QRIS.

Account rulesWallet conditionsPolicy access
KERJITU KERJITU Terms & Conditions for Your Account
CONTACT ROUTES

Get Help With Terms Questions

A clear contact path matters when a clause affects your account or wallet request. Open the support link beside the login area and include your account details, the relevant transaction rail and the section of the Terms & Conditions you are asking about. We can then route the question without asking you to repeat the same account step.

Team online

Account access

If phone verification or a password check stops access, contact us through the login support link. Tell us the device path you used and the exact message shown, without sending your password.

Wallet status

For a DANA, OVO, GoPay or QRIS question, provide the transaction reference and rail name. We use those details to match the wallet status with the account terms that apply.

Policy request

To ask about a clause, quote its heading and explain the account action involved. Our support desk can clarify the wording and record a request to change or correct account data.

DATA CONTROLS

How We Apply KERJITU Policy

We apply these Terms & Conditions through account checks rather than hidden account rules.

Data handling

We use registration details, phone verification results and transaction references to administer the account and apply the Terms & Conditions. We do not ask you to place a password or one-time code in a support message.

Cookie choices

Cookies may keep your session and policy preferences available between pages. Your browser settings can remove or restrict them, although that may affect login continuity and the way the terms page loads.

Account security

You are responsible for keeping your password and verified phone private. If a device changes or access looks unusual, we may request another account check before restoring the lobby or wallet path.

Retention rules

We retain account and transaction records for the period needed to operate the account, handle disputes and meet applicable legal duties. A retention question can be sent through the policy support route.

Policy contact

For a Terms & Conditions question, include your registered phone detail, account reference and the clause heading. This lets us distinguish a wording request from a wallet-status or access issue.

Change requests

You can ask us to correct inaccurate account data or explain how a policy change affects you. We may verify ownership first, then respond through the contact route attached to your account.

KERJITU Terms & Conditions Questions

These answers address the policy searches we receive most often, including account ownership, wallet checks, data requests and access in Indonesia. Read the full Terms & Conditions before opening an account, then contact us when a clause needs account-specific clarification.

You can open the Terms & Conditions from the legal section before account access. The page contains the current account, wallet, security, data and policy-change wording that applies to eligible Indonesia regions.

Yes. The Terms & Conditions explain registration duties, phone verification, account ownership and permitted access before you submit account details. Read them first so your account step follows the stated conditions.

We may pause access while checking identity, phone details, unusual device activity or a wallet mismatch. This can affect DANA, OVO, GoPay, QRIS, bank transfer or virtual account requests until the check is complete.

Use the policy support route and include your account reference, registered phone detail and the correction requested. We may verify ownership before changing data or explaining why a record must remain retained.

We publish the revised wording through the policy page when operational, legal or security requirements change. Check the updated clauses before continuing account use, especially if they affect wallet requests or access eligibility.

Cookie use is addressed alongside the policy wording because cookies can keep a session and policy preference available. You can restrict them in your browser, but login continuity may then change.

Yes. Account access and eligibility depend on local law. If a rule affects your region, device path or wallet request, we will apply the relevant condition and explain the available contact route.